Straight answers

Frequently asked questions

The things people actually ask us, answered without the sales gloss. If yours is not here, call and ask.

Getting started

How do I get a quote?

Fill in the quote form or call us. A consultant from your nearest hub gets in touch, usually the same business day, and asks about your roof, your bill and how you use power.

Is the quote really free?

Yes, and there is no obligation. If solar or a battery is not right for your place, we will tell you that rather than sell you something anyway.

How long from quote to install?

Typically two to four weeks, depending on network approval times in your area and the size of the system.

Systems and installation

How long does an install take?

Most residential systems are installed and switched on within a single day. Larger systems, or homes needing switchboard work, can run into a second day.

Who actually does the install?

SAA accredited installers, coordinated by the Clean Power hub nearest you. SAA accreditation is the individual qualification required for your system to qualify for STC rebates.

Will solar work on my roof?

Most roofs work. North is ideal but east and west splits often suit households using power morning and evening. Heavy shading is the main limiter. See what a residential solar system involves, or the case studies for roofs other installers turned down.

Can I add a battery to existing solar?

Usually yes. Some older inverters need replacing or pairing with a hybrid unit. We check what you have before quoting. The batteries we install are Sigenergy and Hinen.

Costs, rebates and finance

What rebates can I get?

The federal Cheaper Home Batteries program applies nationally, and state schemes such as the NSW Home Energy Saver loan may stack on top. We apply everything you qualify for at quote stage.

Do you handle the paperwork?

Yes. Grid connection application, STC rebate assignment and any state scheme paperwork.

Is finance available?

Interest-free payment plans through Brighte. Eligibility criteria apply.

Warranties and aftercare

What warranties do I get?

Panels carry 30 year performance warranties and batteries up to 12 years, with workmanship covered separately. Every brand we install has an Australian presence.

What if something goes wrong?

Our support team is based in Australia and handles service, warranty claims and monitoring questions directly, separate from sales. You can also read what customers say about how we handle it.

Are you accredited?

Clean Power Australia is a NETCC Approved Seller, which is the company-level mark under the New Energy Tech Consumer Code. Installs are carried out by SAA accredited installers, the individual qualification administered by Solar Accreditation Australia. Note that “CEC accredited” has been out of date since installer accreditation moved to SAA in May 2024.

Still got a question?

Call us and talk to someone who does this every day.

What our customers say

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James V
0 days ago
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Clean Power has got us up and running with a great new battery system that is working perfectly - I can’t see that we’ll need to buy electricity again any time soon! Olivia, in particular, did a great job as our consultant, warmly fielding all our questions and getting back to us super quickly with extra information and specialist advice when it was needed. Thank you!
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Dafab I
3 days ago
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Smooth process! Love the new system. Kensington grove QLD
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Matty “
5 days ago
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Really happy with the whole experience from start to finish. Caitlin was fantastic to deal with throughout the process. She took the time to answer all my questions, explained the different options clearly and never made me feel pressured into making a decision. The installation of the Sigenergy battery and additional solar was also handled professionally. The installers did a great job, were tidy, knowledgeable and took the time to make sure everything was set up and working properly. A big thanks to Caitlin and the installation team for making the whole process easy. Very happy with the system and would definitely recommend them to anyone looking at solar or battery storage.
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Chef D
8 days ago
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Thank you ,Michael Keevans He was very kind and helpful Best regards. Deniz & Melike
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Narelle S
11 days ago
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We’ve just had a solar system installed by Clean Power Australia. We did a lot of research and asked a lot of questions, and Caitlin was fantastic throughout. She was very responsive, professional and never pushy, and she answered every question promptly and clearly. We compared several providers, and it was Caitlin’s professionalism that got Clean Power Australia across the line for us. We’d happily recommend both her and the team.​​​​​​​​​​​​​​​​We’re confident the aftercare will be just as good
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Hasan K
12 days ago
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+0
Great service, really flexible and accommodating. Dan made me feel welcome and was really patient and responsive with all the changes I made prior to signing. Really happy.
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James D
12 days ago
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Dan and the team at clean power are easy to deal with and make the process smooth and simple. This is the second time I've dealt with Dan the clean power man and he has the knowledge to make sure you get what you need and the product.
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Martin V
12 days ago
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Am very satisfied with the installation of panels and battery. Dan, our contact person was excellent to deal with, every step of the way.
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Derek A
12 days ago
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Great people to work with. Quick easy install. Accurate quoting of the benifits. Dan was available always to assist with the process. Highly recommend.
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Glyn D
19 days ago
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I recently had cause to contact Clean Power regarding my solar installation and was referred to Renae Marskell. Renae was extremely helpful and clearly demonstrated a high level of subject-matter knowledge. Her professionalism and strong drive to secure a satisfactory outcome for me - as a customer - was very much appreciated. It reflects very well on Clean Power as a company. I don't know your staffing structure, however if at all possible, I would consider making her a team leader, as (even from my limited exposure to her) I am confident that she would inspire her team to a similar high standard of customer service
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George A
20 days ago
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We made the move towards solar with Clean Power Energy, and we couldn’t be happier with the experience. From the very beginning, Teegan was fantastic. She took the time to explain our options clearly, answered all our questions, and guided us through the entire process without ever making it feel complicated or overwhelming.
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David R
23 days ago
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Second time with Clean Power Australia. This time added a third battery pack. Teagan was very helpful and attentive to the whole process including liaising with the loan company for an interest free loan. Installer arrived when arranged and had the battery installed quickly. System working well.
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Led P
23 days ago
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Great service, prompt and friendly, thank you so much Now, I better pay the bill :-)
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Elizabeth S
32 days ago
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+0
Teegan has been a huge help in getting my solar on my house she is polite, friendly happy and a very diligent young lady I highly recommend her. I appreciate everything she has done to have my solar connected to my property. Thank you Elizabeth Scott
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Peter W
33 days ago
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Very happy with install Daniel explained everything can not fault the crew
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Keri
33 days ago
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Clean Power are an Australian owned company who employ their own techs. No outsourcing. Dan is awesome. Over the years of the battery upgrades and interest free loans - I have had 2 batteries installed and upgraded my solar panels 3 time's, Dan has always been there to guide me through the processes. No hard sales just easy access to him with questions he always answered honestly. Thoroughly recommend Clean Power Australia. Will only use Clean Power. cannot fault the company. The techs are great too. Polite, delightful lads who cleaned up properly.
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Kieran P
34 days ago
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Great service and backup very professional great customer relations ….. Gratitude!!
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David S
34 days ago
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An excellent experience from the time we contacted Dan at Unanderra. He was so helpful and clear with all the information he gave us. That help and information continued right through to the installation. Everyone was friendly and thoroughly competent. Would recommend Clean Power to anyone.
Posted on Google Google
Greg S
34 days ago
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Recently installed a ‘Clean Power Australia’ Solar and battery system after seeking four quotations . The sales process was made extremely easy with Dan Inns friendly and professional approach. He listened to my needs and was informative on all my concerns and questions. Installation process was all to our expectations which was the best , all within one day completed . We went from a 550 to a zero per month bill household . Thank you Dan , Love your work .Highly recommend
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Ashley H
39 days ago
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Walked us through everything, taking lots of time to ensure we got the right product for our household. Install extremely smooth, and ongoing engagement with the team has been easy to access. Highly recommend the team.
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