Privacy policy

About this policy

Clean Power Australia Pty Ltd (ABN 26 618 251 844) (“CPA”, “we”, “us”) designs, sells and installs solar, battery and EV charging systems in NSW, QLD, SA and the ACT. This policy explains how we collect, use, share and protect personal information, and how you can access it, correct it or make a complaint.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to customers, people we contact about our products, suppliers, contractors and job applicants. It does not cover records of our current and former employees, which are handled under the employee records exemption in the Privacy Act.

What we collect

We only collect information we need to quote, sell, install and support your system, to market our products and services, or to deal with you as a supplier or job applicant. Depending on how you deal with us, this may include:

• your name, address, phone number and email address
• details about your property, including roof and satellite images and photos taken during installation
• your electricity bills, usage data, retailer and National Metering Identifier (NMI)
• details of the system you buy, the price and how you pay, including finance applications
• signatures on proposals, contracts and compliance forms
• recordings and transcripts of phone calls, and messages you send us by text, website chat or social media
• information about how you use our website, emails and text messages, such as your device, the pages you visit and the ad or link that brought you to us
• your marketing preferences
• for job applicants and contractors: contact details, work history, licences and accreditations, ABN and bank details

We do not set out to collect sensitive information such as health information. If you tell us that someone at the property relies on life support equipment, we record that fact only, so we can give you the right safety information about your battery. We do not record medical details.

Card payments are processed by a third-party payment provider. We do not store full card numbers.

How we collect it

We collect most information directly from you, including:

• when our representatives visit your home and you complete a lead form or book an appointment
• by phone, text message and email, including when you reply to or click a link in our messages
• through forms and chat on our website and our social media and online advertising
• through proposals and forms you complete and sign online
• when our installers attend your property

We also receive information about you from other sources:

• lead generation and quote comparison services, and other businesses that pass on your enquiry, when you ask to be put in touch with an installer
• our finance partners and the programs they run with other organisations, including government energy programs
• people who refer you to us
• electricity networks and retailers, for your meter and connection details
• mapping and satellite imagery providers, for images of your roof and to confirm your address

When we receive your details from someone else, we will tell you where we got them when we first contact you.

Why we use it

We use your information to:

• respond to your enquiry, book appointments and prepare quotes and system designs
• sell, install, commission and support your system, including warranty work
• apply for grid connection and claim government certificates and rebates
• arrange finance where you ask us to
• process payments and keep financial records
• enrol your battery in a virtual power plant program where you choose to
• check sales and installation quality, train our staff, and resolve complaints
• send you marketing (see Marketing below)
• improve our website and measure our advertising (see Cookies, tracking and advertising below)
• meet our legal and regulatory obligations

Who we share it with

We share your information only as needed for the purposes above, or where the law requires or allows it:

• Our installers, including subcontracted installers: to install and service your system
• Electricity networks: to apply for grid connection approval
• The Clean Energy Regulator and our compliance service providers: to create small-scale technology certificates and meet compliance requirements
• State rebate administrators: to claim rebates on your behalf
• Finance providers: to process finance applications you ask us to submit
• Virtual power plant providers: to enrol your battery where you choose to
• Advertising and analytics platforms: to measure and improve our advertising
• Our software and service providers: to run our business systems
• Our professional advisers, and a buyer of our business: for legal and accounting advice, or if all or part of our business is sold
• Government agencies and regulators: where the law requires it

We do not sell your personal information.

Overseas disclosure

Some of the service providers we use, such as our business software, communications, website, advertising and analytics providers, store or process information outside Australia, including in the United States, the European Union, Indonesia and India.

Before we disclose information overseas we take reasonable steps to make sure the recipient protects it in line with the APPs, usually through the provider’s contract terms.

Marketing

We send marketing by email, text message, mail or phone where you have agreed to it, or where we can reasonably infer you would expect it, for example because you have enquired with us or are an existing customer. We may call you if you respond to one of our messages.

Every marketing email and text includes a way to unsubscribe, and we act on it within 5 working days. Unsubscribing applies to the channel you unsubscribe from. To stop all marketing from us, contact us and we will update every channel.

Call recording

We record all phone calls made and received through our phone system, for quality, training, record keeping and resolving complaints. We tell you at the start of every call that it is being recorded. If you would rather not be recorded, tell us and we will arrange another way to help you.

Cookies, tracking and advertising

Our website uses cookies and similar technologies from analytics and advertising providers such as Google, Meta and Microsoft. These collect information such as your IP address, device, the pages you visit, how you use them and how you got to our site. We use this to improve our website, measure our advertising and show you our ads on other sites and apps.

We may share limited information, such as contact details in hashed (scrambled) form, with advertising platforms to measure our ads and tailor who sees them.

You can block or delete cookies in your browser, manage ad preferences in your Google, Facebook or Instagram settings, and contact us to ask that your details not be used for advertising.

AI and automated decisions

Our staff use AI tools to help prepare documents, analyse information and review calls for quality and training.

Some of our systems make decisions automatically. They use your contact and enquiry details to route your enquiry and send reminders, your address to prepare parts of your quote, and website and ad data to decide which of our ads you see. Our staff are responsible for the quote you receive. Finance applications are assessed by the finance provider under its own policies.

Security

We store personal information electronically in secure cloud systems. Access is limited to staff and contractors who need it for their role, protected by access controls, and removed when they leave. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as the law requires.

How long we keep it

We keep customer records for at least 7 years after installation, to support warranties and meet tax and regulatory requirements. We keep call recordings and messages for as long as we need them for quality, training and resolving complaints. We keep details of enquiries that do not go ahead so we can keep you informed about new products, services and offers over time, including through our mailing list, unless you ask us to stop contacting you or to delete your details. When we no longer need information, we delete it or de-identify it.

Accessing and correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We may need to confirm your identity first. We will respond within 30 days. There is no charge to make a request. If we decline, we will tell you why in writing and how to complain.

Complaints

If you have a concern about how we have handled your personal information, please contact our Privacy Officer using the details below. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.

If you are not satisfied with our response, you can complain to the OAIC:

• Website: oaic.gov.au
• Phone: 1300 363 992

Contact us

Privacy Officer (Head of Operations)
Clean Power Australia
Email: privacy@cleanpoweraustralia.com.au
Phone: 02 8311 7338
Post: Level 2, 201 Coward Street, Mascot NSW 2020

Changes to this policy

We may update this policy from time to time. The current version is always on our website.

Last updated: 19 October 2026